Foreward
In today's competitive business environment, it has never been so important to have a scalable logistics solution on 24x7x365 with proven track record that would meet your company's stringent one, two and four-hour SLAs (Service Level Agreements) with a 99.9% on time performance accuracy rate that has never been greater. By leveraging effective spare parts management and the best of breed logistics solutions, companies can service their clients around the clock resulting in customer retention rate which will translate to increased profitability and performance, see report of ‘best-in-class’ survey in managing the last mile for service parts as conducted by Aberdeen Group which is downloadable from here.
Certosa understands this particularly for high-tech companies supporting industries such as networking, data storage, telecommunications, medical and computer equipment. Spare parts alone can cost hundreds of thousands of dollars. Moreover, the expense of an unavailable part in a machine-down situation for any length of time can mean millions of dollars in lost revenue.
Certosa has been at the forefront of mission-critical parts logistics and supply chain solutions delivering real-time inventory visibility, same-day transport on 24, 12, 8, 4 and to as little as 2 hours, Next Flight Out (NFO), On Board Courier (OBC) and Reverse Logistics options on 24x7x365 with consistent processes, quality measures and metrics throughout the AP areas.
With Certosa, your company will have the ability to react to changing service support needs, and will be able to maintain customer satisfaction and be more efficient in overall service delivery that is completely scalable, allowing you to focus more on your core expertise and as always having the right part at the right time through its network-secured Distribution Centers (DCs) and Strategic Stocking Locations (SSLs) in AP areas.
Combined with stringent quality control, same-day logistics and technology prowess, Certosa can help you avoid the pitfalls of logistics time delays that translate to increased operational costs, service level agreement penalties, technician overtime, and decreased customer satisfaction associating with this mission-critical parts management process.
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