OUR services - 02

Aircraft on Ground

When aircraft are grounded, every minute counts. Our AOG services deliver emergency spare parts 24/7, coordinating expedited customs clearance, specialized handling, and rapid transport solutions. With expertise in aviation regulations and established networks across major APAC hubs, we keep your fleet operational.

Global AOG Support Services

Our Global AOG service provides immediate response and execution for time-critical spare parts and aircraft components, minimizing operational downtime. The service integrates 24/7 coordination, customs management, and priority transport through our controlled logistics network.
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Our Features for
Every Need

Scope of Service

End-to-end handling of AOG shipments from parts release to final delivery

24/7/365 operations coverage via centralized control tower in APAC

Expedited customs and regulatory clearance for aircraft components

Real-time shipment tracking with proactive status updates at all milestones

Delivery solutions including next-flight-out (NFO), on-board courier (OBC), and dedicated vehicle/air charter

Compliance with IATA Chapter 17 (Aviation Security) and local export control regulations

Service Level Commitments (SLAs)

Response Time: AOG request acknowledged within 15 minutes of notification

Quote Turnaround: Standard transport and clearance solution provided within 30 minutes of request

Pickup Execution: Collection initiated within 60 minutes after client approval and release confirmation

Status Updates: Real-time progress reporting at every transport and clearance milestone

Delivery Target: On-time performance ≥ 98% against committed ETA under standard operating conditions

Deliverables

Dedicated AOG service report summarizing each incident, including routing, milestones, and delivery performance

Monthly metrics report (response time, on-time delivery, exception trends)

Escalation matrix for priority cases and decision-making transparency

To maintain aircraft operational readiness and minimize flight schedule impact by providing predictable, controlled, and compliant AOG logistics across all supported locations.