Services/AOG

Global AOG Support Services

Our Global AOG service provides immediate response and execution for time-critical spare parts and aircraft components, minimizing operational downtime. The service integrates 24/7 coordination, customs management, and priority transport through our controlled logistics network.

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Our Features for
Every Need

Scope of Service

End-to-end handling of AOG shipments from parts release to final delivery

24/7/365 operations coverage via centralized control tower in APAC

Expedited customs and regulatory clearance for aircraft components

Real-time shipment tracking with proactive status updates at all milestones

Delivery solutions including next-flight-out (NFO), on-board courier (OBC), and dedicated vehicle/air charter

Compliance with IATA Chapter 17 (Aviation Security) and local export control regulations

Service Level Commitments (SLAs)

Response Time: AOG request acknowledged within 15 minutes of notification

Quote Turnaround: Standard transport and clearance solution provided within 30 minutes of request

Pickup Execution: Collection initiated within 60 minutes after client approval and release confirmation

Status Updates: Real-time progress reporting at every transport and clearance milestone

Delivery Target: On-time performance ≥ 98% against committed ETA under standard operating conditions

Deliverables

Dedicated AOG service report summarizing each incident, including routing, milestones, and delivery performance

Monthly metrics report (response time, on-time delivery, exception trends)

Escalation matrix for priority cases and decision-making transparency

To maintain aircraft operational readiness and minimize flight schedule impact by providing predictable, controlled, and compliant AOG logistics across all supported locations.

Aircraft on Ground